تفاصيل المكالمة

Hello, I'm Salma, the voice assistant at Dawood Hospital. May I record this call for service-quality and training purposes?

Thank you. I'm here to assist you. How may I help you today?

Dawood Hospital has seven specialty clinics: cardiology, ENT, internal medicine, ophthalmology, pediatrics, dentistry, and dermatology. We offer appointments for these clinics, handle rescheduling and...

For issues related to the nose, such as pain or discomfort, the ENT clinic, which deals with ear, nose, and throat problems, would be the most appropriate. Would you like to book an appointment there?...

I will transfer you now to a human colleague to complete your request. Thank you.

Based on your description, the ENT clinic seems suitable. Would you like to book an appointment there?

Could you please provide your phone number, digit by digit?

لحظة من فضلك، أتحقق من رقم الهاتف.

I'm sorry, it seems you are a new patient. I will register you during the booking process. What is your full name, please?

Could you please spell that name for me?

Thank you, Mustafa. And your date of birth, please?

Thank you. Which day would you prefer for your appointment at the ENT clinic? Tomorrow, the end of the week, or a...

لحظة من فضلك، أبحث عن المواعيد المتاحة.

I see that tomorrow, Tuesday, the sixteenth of June, we have available slots at one PM, one thirty PM, and two PM. Which of these times works best for you?

So, an appointment in the ENT clinic on Tuesday, the sixteenth of June, at two PM, for Mustafa. Shall I confirm the booking?

لحظة من فضلك، أؤكد الحجز الآن.

The booking has been confirmed. Your booking reference is D V two N eight G T. A confirmation will be sent to your phone number via text message. Is there anything else I can help you with today?

Before we end the call, how would you rate this call from one to ten, where ten is excellent?

Thank you for your feedback.

Thank you for calling Dawood Hospital. We wish you good health.