#7074e045
Hello, I'm Salma, the voice assistant at Dawood Hospital. May I record this call for service-quality and training purposes?
Hello. Yes, no problem.
Thank you. How may I help you today?
Uh, I wanna change my, uh, appointment date
One moment please, while I retrieve your patient information.
Welcome, Mustafa. Your upcoming appointment is in the ENT clinic on Tuesday, June sixteenth, two thousand twenty-six, at two PM. How can I assist you?
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Aminat Mustafa.
Please speak, I didn't hear you.
I am not Mustafa.
My apologies. Could you please provide your phone number, digit by digit, so I can find your correct record?
079-65-390-66.
Thank you. To confirm, your phone number is zero, seven, nine, six, five, three, nine, zero, six, six. Is that correct?
Yes.
One moment please, while I retrieve your patient information.
Welcome, Musa. You have two upcoming appointments in the Internal Medicine clinic. The first is on Wednesday, July first, two thousand twenty-six, at two PM, and the second is on Thursday, July second, two thousand twenty-six, at nine thirty AM. Which one would you like to change?