تفاصيل المكالمة

Hello, I'm Salma, the voice assistant at Dawood Hospital. May I record this call for service-quality and training purposes?

Thank you. How can I help you today?

Based on your description, it sounds like the ENT clinic would be the right fit for you. Would you like to book an appointment there?

Great. May I have your phone number, please, digit by digit?

I'll confirm that back to you: plus nine seven one, five five, five five, one one, three three seven. Is that correct?

One moment please.

Welcome. It looks like you're a new patient, so I'll register you while booking your appointment. May I have your full name, please?

Thank you. And may I have your date of birth, please?

Thank you. Which day would you prefer for your appointment? Tomorrow, this weekend, or a specific date?

Let me check availability for you.

We have availability on Sunday, the twenty-first of June. I can offer you eight o'clock in the morning, eight thirty in the morning, or nine o'clock in the morning. Which time works best for you?

I understand you'd like to know which doctors are available. I don't have access to specific doctor names or schedules through this system. The appointment will be with one of our ENT specialists at the clinic. If you'd like to know which specific doctor will be seeing you, I can transfer you to a staff member who can provide those details. Would you like me to do that, or would you prefer to choose a time slot and proceed with the booking?

Perfect. Which time would you prefer? Eight o'clock in the morning, eight thirty in the morning, or...

I'm sorry, I didn't catch that. Which time slot would you like? We have eight o'clock in the morning, eight thirty in the morning, or nine o'clock in the morning available on Sunday, the twenty-first of June.

So, an appointment at the ENT clinic on Sunday, the twenty-first of June, two thousand twenty-six at nine o'clock in the morning, under the name Hakim Kayed. Shall I confirm the booking?

Perfect, let me book that for you now.

Your appointment is confirmed. Your booking reference is: D, V, dash, five, W, N, T, F. You'll receive a confirmation via text message on your number. Is there anything else I can help you with today?

Before we finish, how would you rate this call from one to ten, where ten is excellent?

Thank you for your feedback.